Sunday, April 22, 2012

Problem Steps Recorder


Friends,This is an awesome new feature for Windows 7.  It allows the user to walk someone else through a problem they can't describe with just words.  By using the Problem Steps Recorder, the user can press record and it will record all of the keystrokes and windows the user is seeing that leads up to the error or problem, making it easier for troubleshooting the error.

  1. Click on the Start Button.
  2. Type in either Problems Steps Recorder, or PSR.
  3. Click on PSR.
  4. Minimize the PSR.
  5. Go to the first page of how you are getting to the problem.
  6. Go back to the PSR.
  7. Click on Start Record
  8. Start with the first page and click on everything you clicked on before that lead you to the error or problem.
  9. Go back to the PSR.
  10. Click on Stop Record.
  11. This will bring up a Save As Box
  12. Click on the location you wish to save this file as.
  13. Type in a name for the file.
  14. Click save.  This will save the file as a Zip file in the location you chose.
  15. You may now access this file or send this file in an email for someone who is helping you troubleshoot the issue you are having with your computer.

           *****Thank You Friends******

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